VCIP Admin/Customer portal is where Manager credentials and Agent credentials are created.
New Admin:
Admin will have access to the portal and can create New Agents, Managers.
New Manager:
Enables you to create a new Manager who will manage all the agents under him/her.
New Agent:
Agents can be created who will be responsible to receive and complete the VKYC calls
All users:
This includes the details of all the Agents who are mapped to their respective Managers.
MIS report:
MIS report can be extracted which gives us the overview of the call status.
- Raw data : entire overview of the call
- Agent Productivity : gives the overall analysis of the agent's productivity
Audit History:
This includes pending audits and completed audits of the applications for auditing purpose.
The below features can be customized and configured as per the Client's requirement.
Global Configurations:
Call configurations:
All the customizations pertaining to the call will be done here.
Advanced Settings:
Customizations pertaining to Event Callbacks can be accommodated here.
Instructions page:
This is a default page which can be customized upon client's requirement.
Questionnaire/Instructions:
Questions can be setup for end users during VKYC.
Admin form:
Agents need to provide a feedback before submitting the application.